As a portable toilet operator, you will quickly realize that the cleaning process is one of the most important part (if not THE most important) of renting portable restrooms.
Portable toilets require a high level of cleanliness. Too often, we think of portable toilets as dirty and stinky places to use as the last solution when we need to. It doesn’t have to be this way, and your clients as well as the industry will thank you for it.
In order to stay in your client minds in a positive way, and make them want to choose you again over your competition, you NEED to provide a good maintenance service of your portable restrooms: a stress-free delivery and an impeccable cleaning.
There are 2 basic types of service: the weekly routes (construction sites, parks…) and the event ones. The events servicing is different in the sense that you might need to deliver and clean many toilets in a limited time. You will need more preparation and organisation for the special events, concerts, festivals, marathons, etc.
Meanwhile, the weekly routes are organized and part of your routine.
Create a delivery and cleaning procedure to follow by all employees within your new Portable Toilet Rental Business in order to always offer the same perfect service and satisfy your clients.
Keep reading to get tips on the delivery and cleaning process of Portable Restrooms:
No one likes to go do their “duties” in a dirty, smelly, non-hygienic place. 4 easy steps to follow for your Portable Restroom Cleaning Process:
Pump – Clean – Sanitize – Restock!
Use your vacuum tank to pump out the waste inside the Portable Toilet tank. Put your hose all the way to the bottom and to one side. this should prevent debris from being sucked and clogging your hose!
Once the waste level is low, check if you have to remove any debris from inside the tank.
Dump the waste at your disposal site, that you defined when starting your Rental Company.
You might sometimes find some odd elements inside the tank, which will probably become good…or bad stories.
Most of today’s Portable Toilets are made of HDPE (High Density Polyethylene), which is really easy and convenient to clean.
Cleaning the Portable Restroom is important in order to wash off dirt, prevent mold from accumulating, and avoid bacteria or germs to develop which would create a risk for your client’s health.
For a good cleaning inside and outside the porta-potty, it is better to have a high-pressure water gun included with your vacuum tank. If not, use a brush and scrub!
Spray with water mixed with soap on all surfaces; use a chlorine bleach solution if needed.
Some spots inside the portable toilet will be dirtier than others, because not easily accessible (for example behind the tank), or where people touch more often (door handle, toilet seat, toilet paper holder), so make sure to pay close attention to these places when cleaning and use disinfectant….
When done with cleaning, you can also towel dry all surfaces (except the floor), but this will depend on your environment (warmer or colder weather).
Of course, you will have to face some dirty situations. It is not uncommon in this business to have some “hold-your-nose” clean-up jobs. Vandalism is also frequent, broken parts, burned toilets, graffiti, tipped over… You will not be the first or the last person doing this job that might have to clean a toilet with faeces all over the tank and even walls… Hopefully you will laugh about it afterwards and have stories to tell.
The deodorizer and fragrance enhancers are mandatory! Their life span will depend on temperature, number of users, and the quality of your product.
After vacuuming and cleaning, refill the holding tank with water mixed with fresh chemical deodorizer product (also called blue products).
You can chose the deodorizer in a liquid format or in packets. Packets might be more easy to use (drop and go) and to control quantity, but liquid is usually more concentrated. Use in the Portable Restroom tank:
- Liquid: 100ML of liquid deodorizer for 10 to 12L of water
- Packets: 1 portion control for 10 to 12L of water
The fragrance enhancer often has a disc shape, and will be hidden inside the toilet paper holder. It will release a nice smell which will keep the toilet odour fresh.
If a urinal is included with the portable toilet, also use a urinal deodorizer, called a Puck.
They won’t keep the toilet clean forever, but it will help to hide the smell and prevent new germs and bacteria from growing until the next servicing. A portable toilet is often first judge by it smells, so make sure it is well clean and the deodorizer is strong enough to do its job.
Make sure you supply the basic consumables after the maintenance process of the portable restroom: toilet paper, paper towels, hand sanitizer or soap if included, or even air freshener.
If you offer a garbage bin inside the Portable Restroom, empty it.
If the portable loo is used for a big event, make sure to offer more toilet paper rolls or to replace it more regularly.
Tips on Frequency:
The cleaning has to be regular, but it will depend on your consumer, market, and the number of users: for example weekly cleaning for a construction site, or daily and even twice a day during an event.
If you are offering mobile restroom for an event where there will be heavy traffic and alcohol, you can choose to use deodorizer in stronger concentration, in order to prevent the smell. Same during the summer months, the smell inside the tank can get bad quicker because of the warmth. Make sure if it happen to plan more cleaning or use more deodorizers. But keep in mind to use deodorizers wisely, because you don’t want the deodorizer smell to be overwhelming.
In order to keep track of the cleanings, you can use a Portable Restroom Service App, that will indicate where your units are located, the last cleaning, by whom, etc.
You can also create a Cleaning Schedule to put inside the porta potty. This document, to be signed and dated at each maintenance, will ensure proper and regular cleaning was done, when, and if maybe it needs to be completed more often… This sheet inside the porta-potty will also show the customer that the servicing was done.
Use your judgement and growing experience to determine if the frequency of cleaning is good enough or too long. Adapt yourself depending on the customer needs and requirements. If Portable Toilets on site needs more regular cleaning, maybe it is over used: recommend to increase the number of Porta Potties.
Tips for low season:
When low season arrives, depending on your niche market, your Portable Restrooms are probably going to come back to your warehouse for the winter.
During these periods of inactivity, take the opportunity to do a full cleaning and check-up of each units, to repair or change broken parts, check for possible leaks or cracks, take off graffiti… Keep on the side the Portable Restroom that are too damaged in order to use them for spare parts.
This will also help to do inventory and define your needs for the year coming.
When storing the toilets for the winter, you can chose to seal all possible openings, especially if they are stored outside. Seal the air openings, vent pipe, and around the door if necessary.
This will avoid debris (that the wind could bring), water, or mainly small animals (insects, birds, rodents) to get inside and create a weird surprise when the time will come to use the Portable Restroom again.
The transport of your Portable Restroom will be a big part of your job. You’ll be often on the road for weekly routes and pick-up / deliveries.
To deliver portable Restrooms, you need a trailer that will fit your cabins. Make sure your load is secure on the vehicle. If your truck/trailer is not design with a steel rail or similar, make sure to secure the Portable Toilets with ratchet straps.
Different configurations of trucks and trailers exists, depending on your needs: standard pumper truck (can fit usually 2 traditional units + the vacuum tank), flatbed trucks (to move 6 to 12 Portable Restrooms), Combo truck (4 to 8 cabins), transport trailers (up to 20 units). Talk with the manufacturers and explain to him what you need, always depending on your niche market (focus on construction: standard pumper truck VS events: transport trailer to move a large amount of Portable loo at the same time).
You can place the units with the back facing the road, in order to keep bugs from sticking to the front of the unit during transport.
When dropping off Portable Toilets on site, make sure location is convenient for your client, as well as fully accessible for your service vehicle.
If you are in a high-wind area, you can strap down the Portable Restroom or place it against a wall to avoid tip over.
When collecting the toilets, pump out the waste and remove all consumables prior to picking-up.
Tips to organize your weekly routes
You have to determine the most efficient weekly routes in order not to waste time and money.
Look at the map of the desired serviced area to find out until where you have to go.
Define the maximum driving distance per day and how many Portable Toilets you can service without emptying your truck at a waste disposal site. Usually, a driver can service 30 to 50 cabins, and the distance shouldn’t be more than 200 km / 130 miles per day. Find a good average between distance and number of units to clean.
Monitor regularly the waste tank level of your truck to make sure it won’t be full before the end of your route. You can identify disposal sites on the route in order to dump the waste more frequently.
If you can, assign the same route to the same driver each day / week. He will get more and more familiar with the area, detours, shortcuts, driving conditions, and become more efficient.
The placement of the Portable Restrooms is very important during events and requires some early planning. At this point you should have defined already with the event organizer the numbers of Portable Toilets needed depending on attendance, duration of the event, and if food or beverage will be served.
Making the right placement choice goes through listening to the event organizer suggestions, checking the map of the event site, define where the food vendors will be located, going through the site to spot even ground level…
The Portable Toilets have to be placed in convenient and accessible location(s). They can be spread all over the site in different sections, or regrouped together, all these factors will depend on the event.
Also think about proper indications with the event planner to indicate where the porta potties are located at the event.
Don’t forget that you will need to go and pump out these Portable Restrooms. Make sure your vacuum truck also has an easy access to the porta potties, and that you can reach it with the length of your hose.
During any of the meetings with your (potential) client, it is important to always be / look professional and show that you are a serious business owner.
Dress appropriately, be respectful, be punctual by respecting time delivery and schedules, be quick when responding, be reliable, etc. This is all part of offering an excellent customer service and, again, it will help your client to remember you… in a positive way and choose you again for future jobs!
If you have employees or think about hiring, make sure each member of your team follows the same procedure and provide the same quality service. Define precisely what you want them to do: how to great the customer, how they should dress if you have a dress code, how to proceed, etc.
Insure good cleaning in order to provide the best client satisfaction possible.
The maintenance process, including delivery and cleaning, is part of your customer service and making your client happy is only beneficial, so when you do it, do it right!
As a new Portable Restroom Rental Company owner, you now have the right tips and tools to start an efficient and lucrative Business, going from starting your portable Toilet Business, to the equipment you need, marketing tips for your business, and now how to service Portable Toilet and provide an excellent service.
If you still wonder which supplier you need, check out this article explaining Why is T blustar your best supplier option?
More tips for Portable Toilet Rental Business owner:
- Starting a Portable Toilet Business
- Top 5 Essentials for your Portable Toilet Rental Business
- Marketing tips for your Portable Toilet business
- Why is Tblustar your best option as Portable Restroom Manufacturer
- Business Plan for Portable Restroom Rental Company
More tips in these articles:
Tips to get rid of graffiti: https://www.promonthly.com/online_exclusives/2017/08/best_tips_for_getting_rid_of_pesky_restroom_graffiti
Tips for placing restroom at an event: https://www.promonthly.com/online_exclusives/2017/05/5_tips_for_placing_restrooms_at_an_event
Tips to get all your team members to provide the same service: https://www.promonthly.com/editorial/2018/02/how-can-you-get-everyone-on-your-team-to-provide-consistent-service
Tips to provide a special service during events: https://www.promonthly.com/online_exclusives/2016/09/make_your_special_events_service_something_special